FAQ
How can I contact Moon-a-Verse?
You can email us at info@moon-a-verse.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. There is a 7 day return policy.
When will I get my order?
All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders Monday to Friday.
Orders will be processed within 1-3 business days from the order date and shipped the next day. Please note that we don't ship on weekends.
What payment methods do you accept?
We accept credit cards (VISA, Mastercard) and PayPal payments.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, this means that you may be liable for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives to its final destination. which will be determined by your local customs office. We do not take any responsibility for taxes and any delays caused by the customs department in your country.
How do I return an item?
Please contact us at info@moon-a-verse.com
What if the item(s) I received are defective / incorrect / damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number. photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid via credit / debit card, refunds will be sent to the card-issuing bank within 7 - 10 business days of receipt of the returned item or cancellation request.